HELP / FAQ's
If you have a question, please consult our list of frequently asked questions. For any other inquiries, feel free to email us at customercare@gfys.world
Care + Quality
How does GFYS work?
GFYS builds skin fitness — resilience, adaptability, and long-term strength. Each formula combines biotech actives with functional botanicals, designed for prevention as well as repair. Hyperfunctional, minimal, effortless.
Is GFYS environmentally friendly?
Yes. Our jars vanish back into nature — home compost, landfill, even the ocean. No microplastics. No toxins. No trace.
What does sustainability mean to GFYS?
It means progress without waste. Packaging that returns to the earth. Formulations designed for performance, not excess.
Are your products cruelty-free?
Always. No animal testing. No compromise.
Are your products vegan-friendly?
Yes. Every formula is 100% vegan — from actives to oils.
Where is GFYS made?
All GFYS skincare is formulated and made in the UK, with carefully selected biotech actives and botanicals for quality, efficacy, and durability.
Do you have a physical store?
Yes. We have a clinic in Harrogate and London, and we partner with leading UK skin longevity specialists. You’ll also find us at pop-ups and exclusive events, shared via our website, newsletter, and social media.
Orders + Delivery
How do I place an order?
Simply visit our Shop, choose your products, and checkout.
Can I change or cancel an order?
Email customerservice@gfys.world as quickly as possible. If your order hasn’t shipped, we’ll update it.
Can I change my delivery address?
Yes, if your order hasn’t left the warehouse. Just email us before dispatch.
How quickly do you deliver?
Order before 1pm (Mon–Fri) for next-working day UK delivery with Express 24 or Tracked 48 (delivery aim).
How much is delivery?
- Free UK 48hr tracked delivery over £50
- UK under £50: £3.95 (48hr tracked)
- UK Express: £5.95
- EU: £20
- Rest of World: £20–£40
How do I track my order?
You’ll find a tracking link in your dispatch email. If it’s missing, contact us at customerservice@gfys.world.
Do I pay taxes and duties outside the UK?
Yes. All EU and international orders ship DDU (Delivery Duty Unpaid). Customs will charge taxes and duties directly.
What should I do if my package arrives damaged or an item is missing?
Check your order on arrival. If anything is damaged or missing, email customerservice@gfys.world with your order number and photos of the items.
Returns + Refunds
What is your returns policy?
Items must be unopened, unused, in perfect conditon and in their original packaging.
How do I get a refund?
Send your items back recorded delivery within 14 days. Refunds are processed to your original payment method within 10–14 days. If the item is faulty, we’ll also refund delivery.
Payment + Security
What payment methods do you accept?
Credit/debit cards (Visa, MasterCard, AmEx), PayPal, Google Pay, Shop Pay. Klarna is available for UK customers 18+, interest-free.
Can I get a discount?
Yes. Use code GETSTARTED for £10 off your first product. We also share exclusive offers by email.
For Professionals
Better for skin. Better for professionals. Better for the planet.
GFYS complements clinic treatments while building long-term skin fitness at home.
Trusted by experts.
We work with skin longevity professionals who share our values: prevention over correction, hyper-functional minimalism, sustainable impact.