Terms of service

OUR TERMS OF SUPPLY

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply products and services to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. GFYS is a brand owned by Mrs Ritchie Ltd. (”We”). We are a limited company registered in England and Wales under company number 8658601 and have our registered office at 24, Harrogate HG3 1GA Our VAT number is 189001410.

2.2 How to contact us.To contact us, please email customercare@gfys.world

2.3 How we may contact you. If we have to contact you we will do so by telephone, text or by writing to you at the email address, phone or postal address you provided to us in your order.

2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 GFYS Products are freshly made in small batches every month. You have the option of purchasing items in stock or for dispatch the following month. Payment for in stock and advance orders will be taken when you place your order. Items in stock will be dispatched within 48 hours of the order being placed.

3.4 Our website is solely for the promotion of our products and services in the UK. Please note that your Country may require you to pay an import charge for the Products you buy. The Company is not liable for these charges. We advise you check this before placing your order. Where you live overseas, there may be an exceptional charge for the cost of delivery. You will be advised by email should this be the case before your order is accepted. Please note – overseas orders are exempt from all ‘Free Delivery’ promotions.

4. PRODUCTS AND PACKAGING.

Products may vary slightly from their pictures. The images of the products and packaging on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.

5. YOUR RIGHTS TO MAKE CHANGES. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8- Your rights to end the contract).

6. OUR RIGHTS TO MAKE CHANGES.

Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements for example an ingredient source. These changes will not affect your use of the product.

7. DELIVERY

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 When we will provide the products.

(a) We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order OR we will contact you with an estimated delivery date.

(b) If the products are ongoing services. We will supply the goods to you until the subscription expires (if applicable) or you end the contract as described in Clause 8 or we end the contract by written notice to you as described in Clause 10.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 Tracked and Signed for Delivery: Monday to Friday only. Delivery options are available at a cost displayed to you on our website.

7.5 Overseas and non-mainland UK delivery. Postage is charged at cost to us inclusive of UK VAT. International deliveries include the shipping rate plus additional fuel duty @20% plus DDP handling fee of £5 plus UK Vat. This means all taxes and duties are collected and paid to the shipping carrier who pay international customs taxes and duties - no additional fees on delivery. We choose the express 1-2 day service. Please allow 3 days.

7.6 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.7 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 10.2 will apply.

7.8 If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and Clause 10.2 will apply.

7.9 When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us.

7.10 When you own goods. You own a product once we have received payment in full.

7.11 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes;

(b) update the product to reflect changes in relevant laws and regulatory requirements;

(c) make changes to the product as requested by you or notified by us to you (see Clause 6).

7.12 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.13 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see Clause 12.4) we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products.

7.14 Our finished products are never tested on animals and adhere to all EU legislation and industry standards.

8. YOUR RIGHTS TO END THE CONTRACT. CANCELLATIONS AND RETURNS

8.1 Exercising your right to change our mind. We want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied or you change your mind, you have the right to decide that you do not want to keep the goods within 14 days of them being delivered to you.

Once the warehouse has received the returned products and we have checked that the returned products are in their original condition, you will receive an e-mail that the returned products have been accepted and a refund will be processed within 30 days. Original condition means that there are no scratches or marks on the product and the product has not been opened, used or damaged or otherwise diminished. If you have just changed your mind about the product your refund may be subject to deductions.

You are responsible in case of loss or damage to the merchandise during transport in accordance with our returns instructions. We recommend that you use a tracked and signed for delivery service with insurance.

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract or to get the product replaced or to get some or all of your money back, see Clause 10.2;

8.2 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

(a) products which are closed/sealed for health protection or hygiene purposes, once these have been opened/unsealed after you receive them;

(b) Have you bought services (for example, a subscription)? If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. We will refund any advance payment you have made for products which will not be provided to you.

(d) products given as a gift can only be returned by the original purchaser.

(e) If you made your purchase through a partnered retailer then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Email us at customercare@gfys.world. Please provide your name, home address, details of the order and, where available, your phone number and email address, reason for return and proof of purchase.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post the goods back to us at GFYS, c/o PAPERWORKS Unit 5, Prospect Park, Limewood Approach, Seacroft, Leeds, West Yorkshire, LS14 1NG. Please ensure the package is wrapped securely. You are responsible for the products until we have received and checked they are in perfect condition and resaleable. We cannot accept liability for goods lost or damaged in transit and recommend that you use a tracked and signed for delivery service.

9.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

In all other circumstances (including where you are exercising your right to change your mind)] you must pay the costs of return.

9.4 How we will refund you. We will refund you the price you paid for the products including delivery costs less any deductions (e.g for postage, damage to the product).

9.5 When your refund will be made. We will make any refunds due to you as soon as possible and within 14 days of receiving and checking your returned goods.

10. IF THERE IS A PROBLEM WITH THE PRODUCT

10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You write to us at customercare@gfys.world

10.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage for faulty products.

11. PRICE AND PAYMENT

11.1 Where to find the price for the product. The price of the product (which includes UK VAT for UK residents and country specific taxes for overseas orders) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see Clause 12.2 for what happens if we discover an error in the price of the product you order.

11.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

11.3 When you must pay and how you must pay. We accept payment with all major cards and our payment gateways are Shopify and Paypal. You must pay for the products before we despatch them.

11.4 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay in 14 days: The payment period is 14 days from shipment of the goods. You can find the complete terms and conditions for the markets where this payment method is available here:

Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available:

Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.

Direct Debit: Your account will be debited after shipment of the goods/ You will be notified about the date(s) by email.

The payment methods: Pay in 14 days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2. Reactions to Products. The products we manufacture and retail comply with the relevant laws and regulatory and safety requirements. It is foreseeable that everyone could have an adverse reaction to a topical skincare product at any time. It is your responsibility to patch test any product prior to use. We especially do not recommend starting a new skincare regime inside 4 weeks or a special occasion such as a wedding or prom, where your enjoyment of the occasion might be affected by a reaction to a product.
If you have patch tested and feel that you have had a reaction to the product, please notify us in writing immediately at customercare@gfys.world. You must make contact with us within 24 hours, and include photographs of the reaction and complete a comprehensive Product Reaction Authorisation Form.

12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1 How we may use your personal information. We will only use your personal information as set out in our privacy policy

14. OTHER IMPORTANT TERMS

14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract OR We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

14.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

14.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

15. REFERRAL PROGRAM TERMS AND CONDITIONS
Referrals are a critical part of growing the GFYS Family, and we’d love to start by first thanking you for helping! The GFYS Referral Program offers registered GFYS users (“active GFYS customers”) in good standing the opportunity to receive Store Credit towards future purchases by referring friends to GFYS.
In order to participate in the program, active GFYS customers must agree to the following Terms and Conditions. We reserve the right to disqualify any user from participating in the program at any time at our discretion should he/she fail to comply with any of these Terms and Conditions. Violations of these Terms may also result in the forfeiture of all Store Credits previously earned through the program.

15.1 QUALIFYING REFERRALS
Active GFYS customers can earn Store Credits towards future purchases if:
A referred friend must make a purchase through the active customer’s unique referral link. The referred friend must successfully complete an order totalling £23 or more.

If your friend does not click on the personal referral link in their invite email or any other invite mechanism to accept your invitation, you may not receive Store Credits and we will have no liability to you because there is no discernible way to identify that the purchase resulted from your referral.

15.2 Rewards are payable only as GFYS Credits issued in increments of £20 unless explicitly noted otherwise in an offer. Store Credits have no cash value, can only be redeemed for GFYS merchandise, and may be subject to expiration dates or other restrictions at our sole discretion. Store credits cannot, under any circumstances, be redeemed for cash or any cash equivalent including but not limited to gift cards or refunds. Store Credits are not transferable and may not be auctioned, traded, bartered or sold. Please allow up to 1-3 business days for the £20 credit to be added to your account after your referred friend places a qualifying order. You can earn a maximum of 25 Store Credits for Qualified Referrals during the same calendar year. As an active customer, you are responsible for any and all tax liability resulting from Referral Rewards.
Active GFYS customers are limited to one Store Credit and one Qualified Referral for each referred friend; in other words, additional/repeat purchases made by a referred friend are not counted as additional Qualified Referrals and will not earn Store Credits.

15.3 REFERRED FRIENDS
Referred friends who click on a unique referral link and complete a Qualified Referral transaction will be rewarded with a discount off their first purchase, packs and gift cards excluded. You cannot refer yourself to generate Qualified Referrals and earn Store Credits. For an order to count as a Qualified Referral transaction, the referred friend must hold different identifying information than the active GFYS customer whose link was used to initiate the order, and he or she must not have previously registered a GFYS account (including without limitations under any other names, email addresses or aliases).

15.4 SHARING REFERRAL LINKS
Referrals should strictly be used for personal purposes and shared with personal connections. Personal links should not be distributed to commercial websites (such as coupon websites, Reddit). We reserve the right to revoke or refuse to issue any Store Credits for Qualified Referrals that we suspect were generate through improper channels.

15.5 NO SPAM
Active GFYS customers should only distribute their personal referral links via email using the GFYS email referral tool hosted at www.gfys.world. Emails must be created and distributed in a personal manner and bulk email distribution is prohibited. Any distribution of your referral link that could constitute unsolicited commercial or “spam” under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from GFYS’ Referral Program. Purchases from GFYS made through referral links that were distributed through an unauthorized email channel will not result in Qualified Referrals and, if discovered, any Store Credits issued in connection with such transactions may be revoked.

15.6 TERMINATION AND CHANGES.
GFYS reserves the right to close the account(s) of any active customers and/or referred friend and to cancel all related Store Credits and request proper payment if we determine in our sole discretion that the active customer and/or referred friend has tampered with the GFYS Referral Program or used or attempted to use the program in an abusive, unethical, unsportsmanlike or otherwise questionable or suspicious manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.

15.7 MOBILE TERMS OF SERVICE

The GFYS mobile message service (the "Service") is operated by GFYS (“GFYS”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to GFYS’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of GFYS through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with GFYS. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to GFYS or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other GFYS mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to GFYS or email customercare@gfys.world
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

15.8 Additionally, GFYS reserves the right to cancel the Referral Program and any promotions or change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.